Wow, August snuck in on me and the month is nearly halfway over already!
School finished up and I got my final grade: an A- (missed the A+ by a breath, oh well!) As of this morning, I was put in the "graduated" status. My diploma only will take 6-8 weeks to appear at my house. Avery and I are surmising that they must use special imported paper on those for it to take that long. ;-)
Matthew and I traveled to Southern IL to visit my Mom at the beginning of the month. As usual, my bad luck with United continued with delays, maintenance issues etc! (For those wondering why I flew that airline, it was because I used airline miles to travel and finagled flying under my Mom's Premier status. The only perk of my air travel experience with United.) Matthew did remarkably well considering the delays. He ate and slept and charmed old ladies! He even went to sleep at a strange hotel when we got stuck in Chicago for a few hours. I was so pleased with my little dude. Such a champ. A very generous gal let him play with her iphone at one point.
There are tons of pictures from IL, but they'll have to wait for another day. Today is a day of catch up.
I ended up having a CT scan of my sinus and yesterday the allergist went over the results with me. My right side has some deviation, but otherwise nothing is wrong with them. So she prescribed 2 different sets of nasal sprays. I am beyond frustrated at this point. I don't even know what I should do now. I feel like I am stuck. If anyone has advice, please share it.
Otherwise, we are all doing well. Toodles my friends!
Showing posts with label United Airlines. Show all posts
Showing posts with label United Airlines. Show all posts
Tuesday, August 14, 2012
Monday, June 6, 2011
United Airlines and traveling
Preface: This post was formulated after a horrid experience with United Airlines a few weeks ago.
Customer service appears to be gone when it comes to some of the airlines in this country. I realize that a lot of people fly and costs are high, but is that really reason to treat passengers like crap? My case in point: my flight from Chicago to St. Louis was canceled due to weather. When I informed the woman that I didn't live in Chicago and would therefore need a place to stay the night (aka a hotel room), she refused saying it wasn't her problem I had no place to go. Really?? The weather I understand wasn't her fault, but the fact that the flight was canceled, thereby leaving people stranded was an issue that the airline needed to address. After going back & forth and me getting increasingly angry (I do have a temper when dealing with rude customer service reps), she still wouldn't help me. The next day when I was trying yet again to get out of Chicago, I encountered more rude people working for United. They were the most unhelpful bunch of people I have ever had the misfortune of dealing with. I am a paying customer....one who has been loyal to this airline almost my entire life (thanks Dad). If they look me up in their computer, it shows my status with this airline. Yet they still think it's okay to act like I am the problem?? Am I missing something here?
What happened to customer service???? Is it just United?
I wonder, because Delta & Alaska Airlines who I also flew on this trip were fabulous to deal with. Every employee treated me well and helped me without attitude.
United lost a customer with that experience and they can blame their employees lack of service for it. Customer service is important and I really wish companies wouldn't forget this key concept.
Customer service appears to be gone when it comes to some of the airlines in this country. I realize that a lot of people fly and costs are high, but is that really reason to treat passengers like crap? My case in point: my flight from Chicago to St. Louis was canceled due to weather. When I informed the woman that I didn't live in Chicago and would therefore need a place to stay the night (aka a hotel room), she refused saying it wasn't her problem I had no place to go. Really?? The weather I understand wasn't her fault, but the fact that the flight was canceled, thereby leaving people stranded was an issue that the airline needed to address. After going back & forth and me getting increasingly angry (I do have a temper when dealing with rude customer service reps), she still wouldn't help me. The next day when I was trying yet again to get out of Chicago, I encountered more rude people working for United. They were the most unhelpful bunch of people I have ever had the misfortune of dealing with. I am a paying customer....one who has been loyal to this airline almost my entire life (thanks Dad). If they look me up in their computer, it shows my status with this airline. Yet they still think it's okay to act like I am the problem?? Am I missing something here?
What happened to customer service???? Is it just United?
I wonder, because Delta & Alaska Airlines who I also flew on this trip were fabulous to deal with. Every employee treated me well and helped me without attitude.
United lost a customer with that experience and they can blame their employees lack of service for it. Customer service is important and I really wish companies wouldn't forget this key concept.
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